FAQ / Support
What are the advantages of a refilled cartridge?
You save money on your purchase AND it is good for the environment since the cartridge is reused. With our machine-controlled fill process and a well-cared for cartridge, you will get excellent quality for less than buying a new cartridge.
When should I refill a cartridge?
We recommend that you refill a cartridge as soon as the print quality begins to degrade. Continuing to print a cartridge that is running dry will damage it and reduce the possibility of being refilled.
How many times can I refill a cartridge?
The number of refills depends on many factors but, most importantly, how well you take care of your cartridge. A well cared for cartridge can be refilled 5-10 times.
What is the proper way to handle a cartridge?
As soon as you remove the cartridge from your printer, place it into a plastic clip. This will protect the cartridge and prevent it from drying out. If you do not have the clip, place 1 to 3 cartridges in a letter sized envelope. Be careful not to rub print heads together when transporting. Never touch, clean or place tape over the print head nozzles. Keep in cool place. Bring the cartridge to Costco 1-Hour Photo for refilling as soon as possible after removing it from your printer.
